(valid for www.gethoya.com)
Operator / Seller
NOBELI ELEMENTS S.R.L.
Headquarters: Intrarea Armașului 10, et. 3, ap. 5, Sector 1, Bucharest, Romania
Reg. Com.: 40/7946/18.06.2019
IBAN: RO68BTRLRONCRT0504751901 – Banca Transilvania
(hereinafter referred to as “Seller”, “we”, “gethoya.com”)
These Terms and Conditions (“T&C”) govern the access and use of the website www.gethoya.com (“Website”), as well as the distance selling contracts concluded between the Seller and customers (“Customer”, “you”). By accessing the Site, creating an account, or placing an order, you fully accept the T&C in force at the time of use/order.
I. Scope. Definitions
The T&C apply to all sales of products made through the Site to consumers and professionals, exclusively as end users.
– “Consumer” = any natural person acting outside their commercial or professional activity.
– “Professionals/Entrepreneurs” = natural/legal persons acting for commercial or professional purposes.
The Privacy Policy and Cookie Policy are complementary documents to these T&C. In case of conflict, the special provisions (e.g., legal warranty) prevail over the general provisions.
II. Acceptance of T&C. Changes
The current version of the T&C is permanently available on the Site. We reserve the right to update them periodically. Orders are governed by the T&C in force at the time of placement.
If you do not agree with the T&C, please do not use the Website and do not place any orders.
III. Conclusion of the contract
The presentation of products on the Website is for informational purposes only and does not constitute a firm offer (irrevocable offer).
By completing the order steps (including acceptance of the T&C), you are submitting a binding offer to purchase the products in your shopping cart.
The contract is considered concluded when:
a) you receive confirmation of acceptance of the order by email and/or
b) the products are handed over to the courier for delivery or are delivered to the address indicated.
We reserve the right to refuse or cancel justified orders (e.g., inability to supply, obvious price/description error, suspicion of fraud). In such cases, the amounts paid will be refunded in full.
IV. Prices, taxes, and availability
The prices displayed include VAT, if required by law. Delivery costs, special packaging, insurance, customs duties, or other applicable taxes will be displayed separately during the ordering process, as applicable.
Product availability is indicative. In case of subsequent unavailability, we will inform you without delay and may: (i) replace the product (with your consent), (ii) deliver partially, or (iii) cancel and refund the amounts paid.
V. Payment
Accepted methods (may vary over time and by territory):
– Online bank card (via secure payment processor);
– Bank transfer to the indicated account (IBAN above);
– Cash on delivery (if available in Romania);
– Other methods communicated on the Checkout page.
Payment is due immediately upon conclusion of the contract.
In the case of payment by bank transfer, shipment will be made after the full amount has been credited to the account.
Compensation or withholding of amounts by the Customer is only permitted for certain, liquid, and enforceable claims, established by final decision or expressly accepted by the Seller.
VI. Delivery, terms, and transfer of risks
Unless otherwise specified, the type of transport and the carrier are reasonably chosen by the Seller.
The delivery times displayed on the Website/Checkout are indicative; delays may occur due to external causes (courier, customs formalities, force majeure).
The risk of accidental loss/damage is transferred to the Customer upon delivery (signing of the AWB/confirmation of receipt) or upon unjustified refusal/non-acceptance.
If delivery is impossible due to the Customer’s fault (wrong address, unavailability, failure to collect), the additional costs of reshipment/storage will be borne by the Customer.
Extra-EU orders may be subject to customs duties/other taxes set by the authorities in the country of destination, which are the responsibility of the Customer.
We deliver throughout Europe. Payment can be made in cash on delivery or by credit card. Shipping costs will be applied based on the location and specifics of the order at checkout.
Orders from Romania are currently shipped via FANCourier and may require a signature upon delivery.
Please check the address you provide to ensure it is correct, as we will not be responsible for orders shipped to incorrect addresses.
VII. Retention of title
Ownership of the products is transferred to the Customer after full payment of the price (and related costs). Until then, the product remains the property of the Seller.
VIII. Right of return (consumers)
Consumers have the right to withdraw from the contract, without giving any reason, within 14 days of:
– the date of receipt of the products (the last product, in the case of an order with multiple items/batches), or
– the date of physical possession of the products by a third party indicated by you, other than the courier.
To exercise this right, send an unequivocal statement (message to the email address indicated in the contact details) before the expiry of the period.
Our refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a proof of purchase.
Return: ship the products from the notification, in the original packaging, with all accessories/documents received. The direct cost of the return is your responsibility, unless otherwise stated on the website.
Decrease in value: you are responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, qualities, and functioning.
Legal exceptions (no right of withdrawal), e.g.: customized products/products made to the Customer’s specifications, sealed products that cannot be returned for health/hygiene reasons and have been unsealed, goods that, by their nature, are liable to deteriorate rapidly, etc.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@gethoya.com.
If you wish to return an item, please send it back to:
SC Nobeli Elements SRL – Hoya
Constantin Aricescu nr 48, etaj 4, Apartament 4
Postal Code: 021938, Sector 1, Bucharest
The individual is responsible for covering the shipping costs for returns. Please include your order number, otherwise your order cannot be identified and processed.
For any items damaged during shipping, please notify us within 5 days of receipt and we will gladly arrange for the products to be replaced or refunded if paid by card.
Please ensure you send your item back as we will not accept responsibility for missing parcels.
Please allow up to 7 business days for your exchange to be processed.
Please include your order number, otherwise your order cannot be identified and processed. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Note on promotions & gifts: if the return concerns an order that met the conditions of a promotion that included a gift or a conditional discount, and after the return the threshold is no longer met, the gift must be returned unused; otherwise, its value or the price difference will be deducted from the refund.
IX. Legal guarantee of conformity and commercial returns
For consumers, the legal guarantee of conformity provided for by EU/Romanian legislation applies (usually 2 years from delivery). In case of non-conformity, you are entitled to bring the product into conformity (repair/replacement) or, if this is not proportionate, to a price reduction or termination of the contract.
Please check the package upon receipt; if you notice any visible defects/damage caused by transport, note this in the courier’s report and inform us as soon as possible. Failure to take these measures does not affect your legal rights, but it helps us to resolve the issue quickly with the carrier.
For professionals, the warranty is granted in accordance with the law and/or the commercial conditions communicated by us; liability for hidden defects is limited, to the extent permitted by law, to repair or replacement.
X. Liability
We are liable without limitation for damages caused intentionally or through gross negligence, for injury to life, limb, or health, for breach of express warranties, and under product liability.
For slightly negligent breaches of essential obligations (those whose fulfillment enables the proper execution of the contract), our liability is limited to the damage foreseeable at the time of conclusion of the contract.
We are not liable for atypical losses (e.g., unrealized profits, data loss, improper use) except to the extent provided in paragraphs 1–2.
Nothing in these T&C limits the legal rights of consumers.
XI. Intellectual property and use of the Site
The content of the Website (text, images, trademarks, graphics, software) is protected by the intellectual property rights of NOBELI ELEMENTS S.R.L. or its licensors. Copying, distribution, modification, or use for any commercial purpose is prohibited without the prior written consent of the owner.
Access to the Site is open to all visitors; creating an account may be necessary for certain features. You are responsible for the confidentiality of your login details and all activities carried out on your account.
XII. Promotions, vouchers, and discounts
Promotions are valid while supplies last and during the announced periods. We reserve the right to modify/terminate them according to the communicated rules.
Vouchers/promo codes are not convertible into cash, are not transferable, and may have minimum conditions (value, eligible products).
In the event of a return that disqualifies the order from the promotion, the discount will be canceled proportionally or the value of the unreturned/non-compliant gift will be retained (see Section VIII).
XIII. Personal data protection (GDPR – in brief)
NOBELI ELEMENTS S.R.L. acts as a data controller for the data processed through the Site for the purpose of: managing accounts and orders, billing, delivery, customer support, fulfilling legal obligations and legitimate interests (security, fraud prevention, defense of rights).
Grounds: performance of the contract, legal obligation, legitimate interest, consent (e.g., marketing, newsletter – if you opt in).
We may share data with authorized parties (e.g., payment processors, couriers, IT providers) strictly for the necessary purposes.
Your rights: information, access, rectification, erasure, restriction, portability, objection, withdrawal of consent, and complaint to the ANSPDCP. Full details – in the Privacy Policy on the Website.
XIV. Force majeure
Neither party shall be liable for failure to perform its obligations when this is due to a force majeure event recognized by law, for the duration of the event.
XV. Electronic communications
By using the Site and/or communicating with us through the channels indicated (contact form, email), you agree that the exchange of information is carried out electronically.
XVI. Applicable law and dispute resolution
The T&Cs and contracts concluded through the Site are governed by Romanian law, excluding the rules on conflict of laws and the UN Convention on the International Sale of Goods (CISG).
Disputes with consumers may be settled amicably, including through Alternative Dispute Resolution (ADR) or through the European Commission’s SOL (ODR) platform. We are not obliged or committed to participate in proceedings before a private consumer arbitration body, but we are open to amicable settlement.
The competent courts are those of the consumer’s domicile or those of Romania competent under the law. For B2B relationships, the court in Bucharest has jurisdiction, unless otherwise required by law.
XVII. Partial invalidity
If any provision of the T&C is or becomes invalid/unenforceable, this shall not affect the validity of the other provisions. The invalid provision shall be replaced by a valid provision that is as close as possible to the original purpose.
XVIII. Contact and support
XVIII. Contact and support
For questions about products, orders, returns, or warranties, please use the Contact page on the Site. For payments by bank transfer, use the IBAN indicated at the beginning of these T&C.
Last updated: 08.09.2025
By using the Site and/or placing an order, you declare that you have read, understood, and accepted these Terms and Conditions.