Information note on the processing of personal data
In accordance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”) and any other legislation applicable in Romania. we inform you about how we collect, use, transfer, store, and protect your personal data when you interact with us in connection with our products through our website.
Who we are and how you can contact us:
Diana Lolescu, founder of Hoya. You can contact us by email at hello@gethoya.com or by phone at 0720542454.
Categories of personal data processed
When you place an order, you provide us with information such as: first and last name, delivery address, billing details, payment method, phone number, credit card details, etc.
If you choose one of these options, you will be directed to a page managed by Facebook Inc / Google LLC, where they will inform you about the transfer of your data.
On our website, we may store and collect information in cookies and similar technologies, in accordance with our Cookie Policy. We do not collect or process sensitive data, which is included in the General Data Protection Regulation in special categories of personal data. We also do not wish to collect or process data from minors under the age of 16.
Purposes and grounds for processing
We will use your personal data for the following purposes:
- Processing orders, including receiving, validating, shipping, and invoicing them based on your order.
- Resolving cancellations or problems of any kind relating to an order, goods or services purchased based on your request.
- Returning products in accordance with legal provisions;
- Refunding the value of products in accordance with legal provisions;
- For marketing: We want to keep you informed about the best offers for our products by sending you a newsletter by email. We base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by accessing the unsubscribe link displayed in the messages you receive from us.
- To defend our legitimate interests, to protect our rights and commercial activity, the basis for processing being legitimate interest.
How long we store your personal data
We will store your personal data for as long as you have an account on our platform, after which it will be deleted or anonymized, except in cases where applicable law or our legitimate interests require it, in which case we will pseudonymize this data.
Who we share your personal data with
Where appropriate, we may transfer or provide access to certain
personal data to the following categories of recipients:
- courier service providers;
- payment/banking service providers;
- marketing/telemarketing service providers;
- market research service providers;
- IT service providers;
If we have a legal obligation or if it is
necessary to defend a legitimate interest, we may also disclose certain
personal data to public authorities.
How we protect the security of your personal data
We have taken appropriate technical and organizational measures, in accordance with
GDPR standards, to protect the confidentiality of your personal data.
Your personal data is transmitted using state-of-the-art encryption algorithms and stored on secure servers, while ensuring data redundancy.
For payments, we use the services of the payment processor
www.euplatesc.ro
Despite the measures taken to protect your personal data,
we draw your attention to the fact that the transmission of information via
the Internet in general, or via other public networks, is not
completely secure, and there is a risk that the data may be viewed and used by
unauthorized third parties. We cannot be held responsible for such vulnerabilities
in systems that are not under our control.
What rights you have
The General Data Protection Regulation grants you
a number of rights in relation to your personal data. You may
request access to your data, correct any errors in our files
and/or object to the processing of your personal data. In
, you may also have the right to request the deletion of your
personal data, the right to restrict the processing of your data, and
the right to data portability.
To exercise your rights, you can contact us using the contact details provided above. You may also exercise your right to complain to the competent supervisory authority or to seek legal redress. We reserve the right to periodically update and amend this Notice to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such changes, we will post the amended version of the Notice on our website, so please check the content of this Notice periodically.
This website uses cookies.
We use cookies to personalize content and ads,
to provide social media features, and to analyze our traffic. We
also share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other
social media, advertising, and analytics partners, who may combine it with other
information you have provided or that they have collected from your use of
their services. You agree to our cookies if you continue to
use our website
Last updated 03/09/2019
Necessary (3)
Technical and personalization cookies.
Necessary cookies help you use a website by enabling basic functions such as page navigation and access to areas of the site. These cookies are used to identify the user during the session, to prevent the user from repeating login processes on the website, to speed up certain procedures on the website, to remember selections made during the session or on subsequent visits, to remember the pages already visited, etc.
Name | Domain | Action | Expiration | Type |
| CookieConsent | gethoya.com | Stochează starea de consimțământ cookie a utilizatorului pentru domeniul curent | 1 year | HTTP Cookie |
| wc_cart_hash_# | gethoya.com | Stochează informații despre mini coșul de cumpărături, cum ar fi detaliile de identificare a utilizatorului asociate cu coșul mai sus menționat. | Persistent | HTML Local Storage |
| wc_fragments_# | gethoya.com | Stochează informațiile de conectare ale vizitatorilor, astfel încât să nu fie nevoie să țină logarea dacă browserul este închis. | Session | HTML Local Storage |
Statistics (5)
Cookies for navigation analysis
These cookies obtain general information about the user’s access to the website (not the actual content) in order to subsequently provide us with aggregated information about these accesses for statistical purposes.
Name | Domain | Action | Expiration | Type |
| _ga | gethoya.com | Configurația acestor cookie-uri este predeterminată de serviciul oferit de Google, iar informațiile generate de cookie despre utilizarea site-ului web vor fi transmise și stocate de către Google. | 2 years |
HTTP
Cookie Terț |
| _gat | gethoya.com | folosit pentru a verifica viteza de access a site-ului. Acest cookie este asociat cu Google Analytics Universal si este folosit pentru acceleratie rata de cerere – limiteaza colectarea de date pe site-urile cu trafic intens. Expiră dupa 10 minute. Scopul principal al acestui cookie este de performanta. | 1 day | HTTP Cookie Terț |
| _gid | gethoya.com | Înregistrează un ID unic care este utilizat pentru a genera date statistice despre modul în care vizitatorul folosește site-ul. | 1 day |
HTTP
Cookie Terț |
| collect | google-analytics.com | Folosit pentru a trimite date către Google Analytics despre dispozitivul și comportamentul vizitatorului. Urmărește vizitatorul pe dispozitive și canale de marketing. | Session |
Pixel
Tracker Terț |
| tk_ai | gethoya.com | Înregistrează datele privind comportamentul site-ului vizitatorilor. Acesta este utilizat pentru analiza internă și optimizarea site-ului. | Session | HTTP Cookie Terț |
Marketing (3)
Marketing cookies are used to track visitors across websites. The goal is to display ads that are relevant and appealing to the individual user and therefore more valuable to publishers and third-party advertisers.
Name | Domain | Action | Expiration | Type |
| _fbp | gethoya.com | Utilizat de Facebook pentru a livra o serie de produse publicitare, cum ar fi licitarea în timp real de la agenti de publicitate terta parte. | 3 months |
HTTP
Cookie Terț |
| fr | facebook.com | Utilizat de Facebook pentru a livra o serie de produse publicitare, cum ar fi licitarea în timp real de la agenti de publicitate terta parte. | 3 months |
HTTP
Cookie Terț |
| tr | facebook.com | Utilizat de Facebook pentru a livra o serie de produse publicitare, cum ar fi licitarea în timp real de la agenti de publicitate terta parte. | Session |
Pixel
Tracker Terț |
Hotjar
We use Hotjar to better understand our users’ needs and to optimize this service. Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on pages, the links they choose to navigate to, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data about our users’ behavior and their devices (in particular, the device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will use this information to identify individual users or match it with other data about an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt out of the creation of a user profile, the storage of data about your use of our website, and the use of Hotjar tracking cookies on other websites by following this opt-out link.